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The 10-minute tour

Four cases that show how I work: find the layer where the problem lives, choose the method that fits, and leave a team something it can run without me.

4 stops · about 10 minutes · each page ends with a link to the next

Stop 13 min
Collier Township civic platformTurned an AI brief into a trust-first civic platform, built in tiers.224 stakeholder conversations
Look for
The turn from an AI tool for staff to timing and trust for residents, and the evidence that cut my own prototype.
Stop 23 min
Rides for Health EquityA $6.6M program that gets free-clinic patients to their appointments.2× ride volume in six months
Look for
How the clinic rubric and training made the program scale, and how rides and no-shows were measured.
Stop 32 min
Blizzard: WoW Midnight player sentimentWhy returning players hit friction after launch, written so designers know what to fix.28 actions on a tiered roadmap
Look for
Reading each platform as its own lens, and the two instruments the team can reuse on the next launch.
Stop 42 min
Designing AI people can trust: Haven and AI OSTwo interface concepts that show their reasoning, confidence and undo before they act.4 autonomy tiers, from automatic to fully manual
Look for
The screens that make an AI guess inspectable and reversible. AI OS carries the same idea to a whole operating system.
Also: AI OS

Begin with Collier Township civic platform Or browse everything in the Atlas.